Shipping policy

Shipping Policy

Order Processing
Items on our website are available and ready to ship within 3 business days unless otherwise stated. We process and ship orders Monday through Thursday, excluding holidays when USPS is closed. Orders placed after 3:00 pm EST will be processed on the next business day (Mon-Thurs) and then shipped.

Items that are not ready to ship will be processed as indicated in the item listing and then shipped on the next shipping date.

Orders are shipped via USPS unless otherwise stated. Tracking information, when applicable, will be provided.

If you need your order expedited, please contact us prior to placing your order so we can discuss alternative shipping options.

Extreme Temperatures
Soy wax is sensitive to extreme hot or cold temperatures, and we take this into consideration when determining ship dates. Your shipment may be delayed during extreme weather conditions.

Damaged in Transit
If your item(s) arrive damaged, please contact us immediately at loomandlit@gmail.com. We will ask you to send photos of the package and damaged items. These photos are required for us to file a claim with USPS. Please do not throw out the damaged packaging or items until we have confirmed if the shipping carrier will need to pick them up.

Shipping Promotions
The least expensive shipping option will be utilized, regardless of what is selected at checkout, for orders using a free shipping promotion or discount.

Special Orders and Wholesale Orders
These provisions do not apply to special orders and wholesale transactions. Special orders and wholesale transactions are subject to the terms of the individual contract. Wholesale and special orders are not eligible for any other shipping offers or promotions unless specifically stated.